OPPO RENO Trade-Up Programme Terms & Conditions 


Customers can trade in their old hand phones (“Devices”) at a value specified by Ingram Micro Malaysia Sdn Bhd (“Ingram Micro”); and set-off that value to purchase a OPPO RENO within the same transaction at participating OPPO Concept Store starting from 17th June to 16th August 2019. Customer is entitled to one (1) time trade up for OPPO RENO when they trade in one (1) unit of eligible device.


Duration

The OPPO RENO Trade-Up Programme will run from 17th June 2019 till 16th August 2019 during operation hours of selected outlets (Malaysian time) (“Campaign Period”) at the Participating Outlets. Jie Business Sdn. Bhd. (hereinafter referred to as “OPPO”) shall reserve the right to shorten or extend the Campaign Period at its sole discretion without any prior notice.


Eligibility

This Campaign is open to all Malaysians and non-Malaysians residing in Malaysia, aged 18 years and above (as of 18th June 2019), except the employees (and their immediate families) of OPPO, their affiliates and/or related companies, distributors, retailers, advertising and Campaign agencies. In the event the consumer is below 18 years old, please seek consent from parent/guardian before participating in this Campaign. Participation by consumers under 18 years old will be deemed to be accompanied with consent by the parent/guardian.


The Customer must have obtained the device by legal means and is not trading in lost or stolen device. In the circumstances that it is shown that the device was stolen or was not obtained by legal means, Ingram Micro reserves the right to deliver the device and your personal details to the authorities.


You declare that you and/or your authorized dealers or outlets have good transferrable title to the device(s) or product(s) and the necessary licenses, permits, certifications, exemptions and/or registrations to resell the device(s) or product(s) or provide the device(s) or product(s)for resale to Ingram Micro.


When the device is registered on the Ingram Trade In portal, you are declaring that you are the legal owner or have good transferable title. In the event that the device registered and sold to Ingram Micro was a stolen device, Ingram will not be responsible for the stolen device and will not compensate you or Appointed Dealer/Partner for the stolen device.

 

Voucher

The voucher issued by Ingram Micro has no cash value and is only redeemable for credit towards the new device purchased as listed in the voucher issued by Ingram Micro.

Voucher is valid for trade in and purchase of the new device purchased as listed in the voucher only on the same day (Voucher date). The customer may only use one voucher for a single purchase of one (1) new device. The customer may not use, accumulate or combine more than one voucher towards a single purchase of one (1) new device. .

In the event that you lose or destroy the voucher is lost, Ingram Micro will not re-print the voucher issued to you.
If the value of device traded in is higher than the new device, no cash will be refunded to customer.


Diagnostic Tools

Ingram Micro requires that the customer or the Appointed Dealer/Partner to download or install a Diagnostic App on the device to generate a report on the trade-in device’s eligibility criteria. You consent to the downloading or installing the Diagnostic App on your device and give permission to Ingram Micro and/or its appointed dealer or partner to


i. access the data on your device; and
ii. allow the App to change certain system settings (if necessary), which may include Bluetooth, body sensors, camera, location, microphone, phone and storage.


To complete the trade-in, Ingram Micro requires the customer or Appointed Dealer/Partner to register the device and transaction on Ingram Micro’s Trade In portal.


General

You agree to defend, indemnify, and hold harmless Ingram Micro and its affiliates from and against any and all claims, liabilities, losses, damages, costs or expenses of any kind (including reasonable attorneys’ fees and disbursements) incurred as a result of, or arising out of, or relating to the breach of any of the terms set out herein


To The Extent Permitted By Applicable Law, Ingram Micro Will Not Be Liable To You For More Than The Trade-In Value Of The Device. In No Event Shall Ingram Micro Liable For Any Indirect, Consequential, Special, Punitive, Incidental Or Exemplary Damages, Whether Foreseeable Or Unforeseeable, Even If Ingram Micro Malaysia Have Been Advised Of The Possibility Of Such Damages, Arising Out Of Any Trade-In Of Your Device


If any provision of these terms and conditions is unenforceable, such unenforceability shall not affect the remainder of these terms and conditions unless a failure of consideration would thereby result. The rights and remedies granted herein are non-exclusive to those otherwise available in equity


These terms and conditions shall be governed by, and construed in accordance with, the laws of Malaysia. Any dispute arising out of or in connection with this Agreement and the matters contemplated herein, including any question regarding the existence, validity or termination of this Agreement, shall be referred to and finally resolved by the courts of Malaysia. Ingram Micro reserves the right to amend, modify or vary any terms and conditions at any time, without informing you.



Eligible Devices for Trade in (17th June – 16th August 2019)

The following devices can be traded in by a customer at a value specified by Ingram Micro subject to the Terms and Conditions stated below:



Grade A

All parts of the trade-in device are in good working conditions, including but not limited to the following:

  • Housing - No Dent, No Peeling, No Crack & No Open Gap
  • Home Button - No Scratches, No Peeling, No Crack & No Open GapLCD Screen - No Fine Line Crack, No Dead Pixel, No Shadow & No Discolored

Full 100% of Residual Value Ingram Trade In Price


Grade B

All parts of trade-in device are in good working conditions, SAVE AND EXCEPT the following conditions are allowed:

  • Housing - Minor Peeling/Scratches
  • Screen Display - Minor Peeling/Scratches
  • Home Button - Minor Peeling/Scratches

Less 20% off Residual Value Ingram Trade In Price


Grade C

All parts of trade-in device are in good working conditions, SAVE AND EXCEPT the following conditions are allowed:

  • Camera Lens Crack  but camera in working condition and can take clear picture/video
  • Screen Display/Housing/Home Button with Major Dent/Peeing/Scratches
  • LCD Screen in working condition but with Screen/Back Glass Cover with single Fine Line Crack only

Less 45% off Residual Value Ingram Trade In Price


Grade D
All parts of trade-in device are in good working conditions, SAVE AND EXCEPT the following conditions are allowed:

  • LCD Display LCD Screen in working condition but Shadow/Discoloured/Pink Frame/Yellow Frame

Less 65% Off Residual Value Ingram Trade In Price

 
Note: * All trade-in devices must fulfil the Criteria (as defined below) set out by Ingram Micro. Trade-In Value varies accordingly to the model and condition of the device.



Participating Outlets

The Campaign is available only to selected OPPO Concept Store as listed below



Terms and Conditions

This Campaign is NOT applicable to the following:

  • Dealers and their immediate family members
  • Resellers and their immediate family members 

To be eligible for the Trade-Up Campaign, the customer acknowledges that their device must meet the following criteria set out by Ingram Micro (“Criteria”): 

  • The device should be able to power on and off; The device should charge properly; The device can use with all Malaysia SIM Card;
  • The device should have Wi-Fi connectivity (applicable to IPhone, Android); The device should be able to call in and call out; The device should be properly factory reset;
  • The display screen should be functional; The display screen should be free from cracks, free from any damaged pixels, free from shadows, free from discoloration and/or free from water damage;
  • The device casing and cover should have no major damages, cracks, missing buttons and all device buttons should be functioning;
  • The device must consist of genuine parts;
  • The device should not be a clone set; Functionalities such as but not limited to iCloud, Find my Phone (applicable to iPhone) Samsung ID, Password and Phone lock should be deactivated from the device;
  • The device finger print feature should be in workable condition;
  • Device must not be SIM locked or blocked by the Malaysian Communications and Multimedia Commission; and
  • The IMEI number of the device must not be recorded as lost or stolen property in the database operated by Malaysian Communications and Multimedia Commission
  • For any OPPO device that is traded in, the device must be bought or purchased in Malaysia.

Ingram Micro may decline any device that is damaged and/or is not up to par and/or does not meet the eligibility criteria set above.


One customer is only entitled to enjoy one (1) time promotion with the aforesaid Trade-In Value off RRP for OPPO RENO Series when they trade in 1 unit of eligible device.  Trade-In Value is not redeemable for cash and not exchangeable/transferable.

  • The Customer is responsible to complete a factory reset and/or security wipe to ensure the Customer’s personal and confidential information and data, including but not limited to applications, contracts and personal data, personal information, photos, videos, messages and/or passwords in the Trade In Device (“Personal Information”) are removed, erased or deleted from the Trade In Device.
  • The Customer is responsible for the removal of any memory card, SIM card and the back-up and/or erases all the personal and confidential information and data in the device that is traded in under this Campaign. Under no circumstances shall OPPO or Ingram Micro be responsible for the removal of Personal Information from the trade in Device and shall not be liable for any loss or use of any Personal Information from the said device. 

The Campaign is valid during the Campaign Period only and the Customers must trade in their old device at the time of purchasing OPPO RENO Series in the same transaction and on the same day only. By participating in this Campaign, consumer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and decisions of OPPO.

  • OPPO and Ingram Micro is not liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Campaign. Ingram Micro has the sole and final discretion to determine whether the Customer’s Trade-In Device is eligible for the Campaign and a Trade-In Voucher; the grade of the Trade-In Device falls under, and the value of the Trade-In Voucher. A customer shall not appeal Ingram Micro’s final decision on the eligibility criteria and grade of the Trade-In Device and the value of the Trade-In Voucher. Ingram Micro shall not be liable for any compensation or reimbursement due to any Customer’s dissatisfaction of Ingram Micro’s final decision.
  • OPPO and Ingram Micro shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) for personal injury which is suffered or sustained, as a result of participating in the Campaign.
  • OPPO shall not be liable for any compensation or reimbursement due to the unavailability of the stocks stated and/or any costs and expenses including but not limited to transportation, logistics and accommodation howsoever incurred by consumer in participating the Campaign.
  • OPPO and/ or Ingram Micro reserves the right to alter, extend or terminate the Campaign and amend the terms and conditions at any time without prior notice. In case of any disputes in connection with the Campaign, the decision of OPPO shall be final.